Last updated 28 October 2026
最後更新：2026 年 10 月 28 日
The short version. Changed your mind before the film arrives? Full refund, no reason needed. Film arrived and it is wrong? We re-render it free, and if it is still wrong you get your money back. You also keep your statutory 14-day right to cancel — we do not ask you to give it up.
簡短版。影片寄達前改變心意？全額退款，無須說明理由。 影片寄達但有問題？我們免費重新算圖，若仍有問題就退款給您。您的 14 天法定解除權也完整保留 —— 我們不會要求您放棄。
Email us with your order reference and we refund you in full. You do not have to say why. Your files are deleted the same day rather than waiting out the seven days.
請附上您的訂單編號來信，我們將全額退款，您無須說明理由。 您的檔案會在當天刪除，不必等滿 7 天。
Tell us what is wrong — a photo in the wrong place, the route looking incorrect, the wrong part of the ride, anything. We re-render it once, free. If the second attempt still is not right, we refund you in full and you keep the films.
請告訴我們哪裡有問題 —— 照片位置錯誤、路線看起來不正確、選錯了路段， 任何問題都可以。我們會免費重新算圖一次。若第二次仍不正確，我們將全額退款，影片您可以保留。
If you are in the EU or the UK, consumer law gives you 14 days to withdraw from a distance contract. Sellers of digital content are allowed to ask you to waive that right in exchange for immediate delivery. We do not ask you to waive it. You have the full 14 days, and asking within them gets you a full refund.
如果您位於歐盟或英國，當地消費者保護法給予您 14 天解除遠距契約的權利。 數位內容的賣方可以要求您放棄這項權利，以換取立即交付。我們不會要求您放棄。 您享有完整的 14 天，在期限內提出即可全額退款。
Taiwanese consumers have the equivalent seven-day right under the Consumer Protection Act. Whichever gives you longer is the one that applies.
台灣消費者依消費者保護法享有相當的 7 天解除權。 兩者之中，以給予您期間較長者為準。
Email contact@meowtain.app with your order reference — the MW- code we gave you when you ordered. That is all we need. There is no form and no account to log into.
請寄信至 contact@meowtain.app，並附上您的訂單編號 —— 也就是您下單時取得、以 MW- 開頭的那組代碼。我們只需要這項資訊。無須填寫表單， 也沒有需要登入的帳號。
We action refunds within three business days of your email. Paddle returns the money to the card or account you paid from; how quickly it appears after that is your bank's business, not ours, and it is usually five to ten days.
收到您的來信後，我們會在三個工作天內處理退款。Paddle 會將款項退回您付款時使用的卡片或帳戶； 之後多久入帳取決於您的銀行，而非我們，通常需要五到十天。
Your files are deleted within seven days and the deletion is permanent — there is no backup we can reach into. So a refund after that point returns your money but cannot return the film. If you want to keep the film, download it when it arrives.
您的檔案會在 7 天內刪除，而且刪除是永久性的 —— 我們沒有任何可供復原的備份。 因此在那之後申請退款，雖然可以退回款項，但無法再取回影片。若想保存影片，請在收到時立即下載。
A chargeback takes weeks and costs us a fee. An email takes a day and we will almost certainly just say yes. There is no advantage to you in the slower route.
向銀行提出爭議款（chargeback）需要好幾週，而且我們會被收取一筆手續費。 寄一封信給我們，一天內就能處理，而且我們幾乎一定會同意。選擇較慢的途徑，對您沒有任何好處。